A: RemoteReach is a powerful tool that allows you to establish remote desktop connections to computers across the global network. Using our proprietary Smart-Search® technology, RemoteReach can automatically locate and connect to optimal network nodes across the Information Superhighway.

A: For a limited time, we are offering RemoteReach 1.1.2 with FREE registration! Normally priced at $49.95, this special promotion won't last long - register your copy today! ACT NOW!

A: YES! RemoteReach 1.1.2 has been fully tested and certified Y2K compliant by our programming team. Your remote connections will continue to function smoothly into the new millennium without disruption when January 1, 2000 arrives.

A: Simply press on any of the downloads available on our Download page and let the ClipSoft AutoInstall® Software installer do the rest! The installer will guide you through the installation process. If you encounter any issues, please refer to our Support page for assistance.

A: RemoteReach requires Visual Basic 6.0 runtime components. These should be installed automatically during setup, but if you encounter this error, you can download the VB6 runtime from Microsoft's website or contact our support team for assistance. We can mail you a floppy disk with the required files for a nominal shipping fee of $5.95.

A: No, RemoteReach requires a Windows-based PC running Windows 95, Windows 98, or Windows NT 4.0. Support for Windows 3.1 was discontinued with version 0.9.8.

A: No! RemoteReach works with any Internet Service Provider, including America Online, CompuServe, Prodigy, or your local dial-up provider. As long as you have TCP/IP connectivity, RemoteReach will function properly.

A: We recommend at least a 28.8Kbps modem for optimal performance, though a 14.4Kbps modem will work for basic functionality. Users with 56K modems will experience the best possible connection speeds and smoothest remote desktop experiences.

A: RemoteReach is fully compatible with most personal firewall solutions like AtGuard and ZoneAlarm. You may need to configure your firewall to allow RemoteReach to access ports 3389 and 6112. Our setup wizard can automatically configure your Windows firewall settings.

A: Visit our Registration page and fill out the simple form. Your registration code will be emailed to you within 24 hours. If you prefer, you may also print the form and FAX it to us at 1-800-555-REACH.

A: Your registration entitles you to install RemoteReach on one primary computer. For multi-computer licenses, please contact our sales department via our Support page for volume discount pricing.

A: Yes! Simply email our support team at support@clipsoft.web with your name and the email address you used during registration. Please allow 1-2 business days for a response. There may be a $5 processing fee for registration code recovery.

A: Yes, but you must first uninstall RemoteReach from your old computer. Our license agreement allows for installation on one computer at a time. To transfer your license, use the "Transfer Wizard" in the Help menu or contact our support department.

A: This is typically caused by network congestion or incorrect port configuration. First, check that your Internet connection is working properly. You may need to disable call waiting on your phone line using *70 before dialing your ISP. Also verify that ports 3389 and 6112 are not blocked by your ISP or network administrator.

A: You may need to update your WINSOCK.DLL file to the latest version. Download and install our WINSOCK patch from the Support page. If you're running Windows NT, please ensure you have Service Pack 4 or later installed for full compatibility.

A: This is a known issue with certain video card drivers, particularly S3 and Matrox cards. Download the latest video drivers from your manufacturer's website or BBS. Alternatively, you can run RemoteReach in "Standard VGA Mode" by adding the /STDVGA parameter to your shortcut.

A: This is intended behavior and indicates correct functionality of our proprietary Neural-Link™ technology. The peripheral visual phenomena are temporary and demonstrate successful integration with the global network consciousness. No further action is required.